Privacy Policy
Version 1.0
Third Octave ("we", "us") provides web-based acoustic analysis tools. We act as the data controller for information collected through this site. Contact: info@third-octave.com.
- Account details (email, name if provided, password hash).
- Audio files you upload and analysis outputs (including extracted audio metadata).
- Subscription data (plan, minutes used, Stripe customer and subscription IDs).
- Technical data (IP address, user agent, timestamps) from server logs.
- Usage analytics data if you consent to Google Analytics.
- Support communications you send us.
- Provide the service: upload, process, and store your analysis data.
- Manage subscriptions, billing, and account access.
- Secure the service, prevent abuse, and troubleshoot issues.
- Understand how the site is used (only if you consent to analytics).
- Send product updates only if you opt in.
Legal bases: performance of a contract, legitimate interests (security and service improvement), and consent for marketing emails.
- Stripe for payment processing and subscription management.
- Email delivery providers for password resets and account notices.
- Hosting and storage providers that run the service.
- Google Analytics (Google LLC) for optional usage analytics (only with consent).
- jsdelivr CDN for Chart.js (dashboard charts) which receives your IP and browser data.
Some processors may store or process data outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.
We keep account data and uploaded files while your account is active. You can delete audio files individually or delete your account to remove stored data. Limited logs are retained for security and troubleshooting.
- Access and portability: download your data from the Account page.
- Rectification: update account details or contact us for corrections.
- Erasure: delete your account and stored files from the Account page.
- Restriction or objection: contact us to limit processing.
- Withdraw consent: update marketing preferences in your account.
Contact us at info@third-octave.com for any requests.
We use essential cookies for authentication and security. With your consent, we use Google Analytics cookies. See our Cookie Policy for details.